Saddle River Tours 11C and 20/84 Official Service Termination Notice effective January 25, 2020

The Port Authority has officially given notice that the last day of service on Saddle River Tours'  Routes 11C and 20/84 into and out of the George Washington Bridge Bus Station will be Friday January 24th.  Service on these lines has been sporadic at best over the last couple of years with numerous cancellations and entire days without service.  The Port Authority is advising riders to use Rockland Coaches 11A and 20T lines as alternatives.  Rockland Coaches has likewise been plagued with delays and cancellations so we are advocating for NJT to take over these routes, or incorporate them into their existing network.  We are reaching out to local government officials and NJ Transit and encourage all riders to do the same.  

Unfortunately, the 11A and 20T do not go to the George Washington Bridge so riders will have to transfer in Englewood or at Route 4 to a NJT bus or Jitney to go over the bridge, or to use the New York City MTA to reach their destination.   Other alternate routes for northern riders include the NJT 165 and Rockland Coaches 14, 46 and 47 to midtown as well as the Pascack Valley rail line.  For riders of the southern portions, alternates include the NJT 186 and 178 to the GWB, the NJT 167 to midtown.

Here is the Official Notice from the Port Authority:

The Port Authority of NY and NJ has decided to terminate the operating agreement with Saddle River Tours to operate at the Port Authority's George Washington Bridge Bus Station (GWBBS) starting on January 25, 2020. Saddle River Tours has an ongoing pattern of prolonged financial delinquencies, non-responsive communication, and recent abandonment of service to commuters.

Saddle River Tours’ Route 11C has 8-weekday arrivals, 7-weekday departures, and limited weekend service; the route begins in Spring Valley, New York and makes several stops in Rockland County, New York and Bergen County, New Jersey. Route 20/84 has 3-weekday arrivals and departures and no weekend service; it begins in Tappan, New York and makes several stops in Bergen County, New Jersey. These two routes combined serve approximately 200 customers each weekday.

Customers affected by the Saddle River Tours termination have the option to take the Rockland Coach bus service, offering service similar to that of Saddle River, with the exception of an end destination of the Midtown Manhattan Port Authority Bus Terminal (PABT) rather than the GWBBS.

-Route 11C passengers may take Rockland Coach bus 11A into the Port Authority Bus Terminal (8th Ave & 42)

-Route 20/84 passengers may take Rockland Coach bus 20T into the Port Authority Bus Terminal (8th Ave & 42)

The Port Authority has been in contact with Rockland Coach and has been assured that the Rockland Coach routes have capacity to service Saddle River Tours commuters. For additional information regarding alternative services, please contact Rockland Coach at (201) 263-1254 or visit the website, https://www.coachusa.com/contact.

Saddle River Tours 11C, 20/84 and 55 UPDATE

We have received reports that Saddle River Tours is back operating these routes at least for the time being, and likely on an interim basis.  If you plan on taking any of these buses, we suggest calling the carrier to confirm they are in operation, and suggest you have a back-up plan just in case.  We hope resolution is worked out quickly.  

Thanks to everyone who has written and commented to the NJBUS Blog with updates and information and we will try to keep you posted.  Feel free to continue to contact us at njbus86@yahoo.com with any comments, questions, updates, or questions about alternate service.  

Saddle River Tours Routes 11C, 20/84 and 55

All - Saddle River Tours terminated operation of its routes 11C and 20/84 to the GWB Bus Station and Route 55 to midtown earlier this week.  The termination was without notice.  As far as we know, there are contingency plans being worked on to run these lines in some capacity in the near future.  We will post any information as soon as we get it.  Feel free to e-mail me as well if anyone has information at njbus86@yahoo.com.

Bergen County Local Bus Route Contract Goes Back To Community Coach

Community Coach has recently taken back the local Bergen County Bus route contract from Saddle River Tours.  The Coach USA company reacquired the routes on April 2, 2019.  The 7 year contract was awarded to Saddle River about a year ago, but the company has reportedly had its share of problems with staffing enough drivers, late and cancelled buses, and accidents.  Although unconfirmed at the moment, we presume these issues had something to do with NJ Transit giving the contract back to Community Coach.  The contracted routes are the 751,752, 753, 755, 756, 762, 772 and 780 lines.

Saddle River Tours New Operator Of Bergen County Local Bus Routes

The Record has reported that Saddle River Tours has further expanded its footprint in New Jersey and commuter bus service by winning NJ Transit's contract to run the Bergen County Local Bus Routes.  We previously reported that it lost a bid last year due to a technicality that allowed Coach USA's Community Coaches to continue to run the service until it could be rebid.  Saddle River recently outbid Community Coach by almost $500,000 to win the contract to run the routes for 7 years.  These are the 751, 752, 753, 755, 756, 762, 772 and 780 lines.  We are glad to see them get this contract and wish them luck since they unfairly lost the bid in 2017.  Saddle River has also recently picked up other bus routes cancelled by other companies including Coach USA/Rockland's 11C and 20/84 routes as well as the Route 55 line, previously operated by Carefree Lines until they went under.

One of the Sorriest Bus Stops In the USA - Englewood Route 4 --Updated October 2

A bus stop on Route 4 West in Englewood has made the Streetsblog USA Final Four of "Sorriest Bus Stops" in the Country.  The stop is used by Jitneys that run between Paterson and the George Washington Bridge Bus Station as well as NJT's 171 and 175 lines.  The Saddle River Tours/Ameribus  11C  line also serves the bus stop.  Like many of the bus stops along Route 4, there is no bus shelter.  The blog notes that riders have to climb over the guardrail or walk along the busy highway to exit.  The stop is heavily used by bus and jitney riders going to the new housing developments in the area.  There is no cross-over to get to the east-bound side of the highway where there are also new housing developments.  The stop is near the proposed future Route 4/Englewood Hudson Bergen Light Rail Stop along the Northern Branch.  We hope that NJT creates an upgraded bus stop on Route 4 in both directions with direct connections to the light rail extension - if it ever is built.

This also draws attention to the sorry state of the bus stops along the entire length of Route 4.  Many lack shelters, are poorly lit, or require a dangerous walk along the busy highway.  Something should be done to improve the stops before a bus passenger is severely injured.

Unfortunately, Englewood lost to Munhill, PA in the Final Four.  A stop in Seattle just won the title of Sorriest Bus Stop for 2017.  Apparently we can't even be successful at being Sorriest!

UPDATE:  On October 2, 2017, NJ Transit announced that effective October 9, 2017 this bus stop is being eliminated at the request of the City of Englewood and advising riders to use the Grand Avenue stop.

George Washington Bridge Bus Station Reopens On Tuesday May 16 -- Updated

Good news for riders who use the George Washington Bridge Bus Station.  The long delayed renovation project at the Station is almost completed and reopened for bus passengers on Tuesday May 16. The construction lasted two years longer than anticipated due to problems with the contractors and developers. NJ Transit has also announced that cash fares will no longer be accepted for its routes that service the terminal in order to speed boarding and departures. Riders will have to purchase tickets from either the windows, the ticket machines or use the NJT Mobile App.  There was plenty of TV coverage today about the re-opening including from WNBC-TV, and NY1.  We will have additional reports in the near future.



The new gate assignments for GWBBS routes are:

NJT Route     Gate

171                 12

175                 13

178                 17

181                 14

182                 18

186                 15

188                 11

Coach USA/Rockland

9A              Gate 5

Ameribus/Saddle River Tours

11C            Gate 4

20/84          Gate 4


Express/Spanish Transportation Jitneys

Gates 20 and 21

Saddle River Tours Wins Local Bergen Bus Routes Contract - Until It Doesn't

The Record is reporting that NJ Transit retracted a winning bid by Saddle River Tours for a seven year contract to operate eight Bergen County local bus routes. Coach USA's Community Coach lines has been operating the 751,752,753,755,756,762,772, and 780 routes under contract for the past seven years.  These routes carried almost a million passengers in 2016 according to NJT.  Saddle River actually submitted a lower bid than the incumbent Community Coach, and thought it had won the contract back in September.  However, it was recently notified that the bid was retracted on a technicality - because Community didn't have an opportunity to make the required oral presentation for the bid.  Community is maintaining the contract for another year - at a contract rate that is $720,000 MORE than Saddle River Tours' bid for the year.  That is an additional $720,000 that will be paid by New Jersey taxpayers at a time when transit funding is scarce.

In 2014, Saddle River took over Coach USA's 11C and 20/84 routes that run through Bergen County to the George Washington Bridge when Rockland Coaches abandoned them.  They were the only company to step in to provide the GWB service with the hope of expanding operations in Bergen and other counties.

NJT Board minutes call the contracting process a "competitive procurement process."  We don't see it.   The losing bid came in $720,000 lower than the winning bid for this year.  How is that competitive?  Coach USA likewise has a history of cutting bus service in Bergen County, yet is mysteriously awarded another year on the Bergen contract despite being outbid by Saddle River. We call shenanigans on the NJT Board.

We hope SRT can either successfully mount a legal challenge, or win the contract when it is up for bid in 2018.  This will be a lot tougher now that Coach USA knows its bidding strategy.  

George Washington Bridge Bus Station Renovation Won't Be Complete Until Next Spring -- Hopefully

To no surprise to the thousands of bus commuters who use the George Washington Bridge Bus Station, the renovations that were scheduled be completed by the end of the year will not be completed.  The project that started over two years ago has been plagued by numerous delays. The Record is reporting that the projected completion date has now been pushed back to April 2017.

Passengers not only have had to brave the elements from the wind and cold, they also have endured trekking up a long staircase to reach the buses.

UPDATED BUS SERVICE INFORMATION JANUARY 27

New Jersey was not hit as hard as originally forecast from the storm.  Some operators restored service by this afternoon.  This is the latest information we have.   

NJ Transit restored  bus service by 11AM today.

Rockland Coaches  suspended service today.

Shortline Bus  suspended service today.

DeCamp Bus Lines was operating as of 10AM today.

Lakeland Bus was running some service as of this afternoon.

Suburban Transit appears to be suspended for today.

Ameribus/Saddle River Tours  suspended service on the 11C and 20/84 routes and its AC runs today.

IT APPEARS THAT ALL SERVICE WILL BE RESTORED BY THE JAN 28 MORNING RUSH.  PLEASE CHECK WITH YOUR CARRIER TO CONFIRM THEIR OPERATING STATUS.

BUS SERVICE ALERT: NJ Bus Service Suspended For Blizzard January 26-27

BUS SERVICE CANCELLATIONS DUE TO BLIZZARD JANUARY 26-27

NJ Transit has suspended all transit operations this evening with the impending blizzard.  The last buses departed at 8 PM.  There will be no service on Tuesday January 27. 

Rockland Coaches has also suspended service as of 9PM this evening.  They will not operate on Tuesday January 27.

Shortline Bus has suspended service and will not operate Tuesday January 27th.

DeCamp Bus Lines will be suspending operations as of 8.15PM this evening.

Lakeland Bus is suspending service as of 8PM this evening.

Suburban Transit is suspending service as of 9PM this evening.

Ameribus/Saddle River Tours has suspended service on the 11C and 20/84 routes and its AC runs on Tuesday January 27th.

We hope all commuters get home safely during the storm.  It looks like everything will be shut down in NJ on Tuesday.  Please check with your carriers for resumption of service.

George Washington Bridge Bus Station Renovations Update

Major renovations continue at the George Washington Bridge Bus Station.  Only one platform is in use for all departures.  Rockland Coaches' 9A  and Saddle River Tours/Ameribus Routes 11C and 20/84 depart from the front of the terminal at "Zone A."  The jitneys depart from the middle zones and NJT routes depart from the rear zones.  Please see our previous post for additional information regarding the construction.


  


Passengers must climb the temporary staircase for all departing buses and jitneys.

Temporary Waiting Room on Ft. Washington Ave.

Rockland Coaches 9A waiting for departure to New City at the front of terminal by "Zone A." 

Ameribus/Saddle River Tours Route 11C to Spring Valley loading from Zone A.

NJT buses depart from the rear of the platform.

Saddle River Tours Taking Over the 11C and 20/84 Routes Effective May 5th

Saddle River Tours is taking over the soon to be discontinued Rockland Coaches 11C and 20/84 Routes beginning Monday May 5th with their new Ameribus Service.  They have cut one run on the 20/84 in each direction.  They have also cut several more 11C runs with the last bus leaving the GWB at 6:45 on weekdays.   The weekday 8:45PM trip to Spring Valley has been eliminated from the new weekday schedule, but it will continue to run on weekends.  They are also providing very limited weekend service on the 11C with only 3-4 buses in each direction. 

We wish them luck but this will not help increase ridership or alleviate the crowding at the PABT and Lincoln Tunnel.  To increase GWB ridership, innovative new services need to be introduced including exclusive bus lanes over the bridge, more convenient service, introduction of express runs, and service to midtown via the east side.  

Red and Tan Lines Route 25 (1959)

Here is a 1959 Red and Tan Schedule for Route 25 between New Milford and Washington Heights.  It was operated by Hill Bus Company, a predecessor to Rockland Coaches.  A schedule from 1981 for the same route is posted here.  This service still exists today as part of the 11C, which was taken over by Saddle River Tours on May 5, 2014 after Rockland Coaches dropped the route.

Rockland Coaches/Red and Tan Route 25 (1981)

Here is an old rockland coaches/red and tan lines route 25 schedule from 1981.  This route was merged with the 11C line in the early 1990s.  The 11C, now operated by Saddle River Tours, still covers most of the old 25 route today.